Terms
These terms cover using balikbayan.deal and asking us to source a piece for you. Placing a request means you accept them.
What this service is
We are a buy-on-order sourcing service. We do not hold stock. We find pieces on sale at retailers abroad that do not ship to the Philippines, and we buy them only after you ask us to and have paid.
We are not affiliated with, endorsed by, or an authorised reseller for any of the brands we source. Brand names appear only to identify what a piece is.
A request is not a purchase
Submitting a request asks us to confirm a piece is still available at the source and to give you payment steps. It does not form a sale, and nothing is charged on this site.
We may decline or cancel a request: if the piece has sold out, if the source price has moved, if we cannot buy from that retailer, or if the listing was wrong. If we do, you owe nothing.
Prices and payment
The price shown against a piece is what we are asking for it, in Philippine pesos. Prices can change until you have paid, because they follow the source price and the exchange rate. A price is fixed for you once your payment is received.
Payment instructions appear on your requests page once a request reaches awaiting payment. We do not send them by email or text, so check that page. We will never ask you to pay to an account that is not shown there.
You need an account to place a request, you must be old enough to enter a contract where you live, and the details you give us need to be accurate. We limit how many requests can be open at once.
Delivery
Delivery is typically 14 to 21 days from payment, to anywhere in the Philippines. That is an estimate and not a guarantee: it depends on the retailer, the forwarder and customs handling, none of which we control.
We arrange delivery details with you using the contact number on your request.
Cancellations and returns
Before we buy, you can cancel for any reason and be refunded in full.
After we have bought abroad on your behalf, a piece cannot generally be returned because it was purchased specifically for you and the retailer will not take it back from us. This does not affect your rights under Philippine consumer law.
If a piece arrives damaged, materially different from what was listed, or is never delivered, tell us and we will replace or refund it. Keep your proof of payment until your order arrives.
Accuracy
Product details come from the retailer we source from, and we can be wrong about a colour, a measurement or availability. Where a listing is materially wrong we will cancel and refund rather than send you something else.
These terms
We may change these terms. The version on this page when you place a request is the one that governs it. Philippine law applies.
We have not published a contact address yet. Until we do, there is no channel for questions about these terms.